Privacy Policy

About this Policy

This Privacy Policy explains how we collect, use, share, protect and retain personal data when you use our website and services. It applies to account holders and visitors. We aim to be clear about your rights and how we handle your information in line with applicable data protection rules, including GDPR where it applies.

Information We Collect

We collect information needed to provide our services, maintain accounts, meet regulatory requirements and improve your experience. This includes:

Account and identity data: name, date of birth, username, email address, country of residence and any information you provide when registering.
Verification documents: identity and address documents submitted to confirm identity and age when required for account verification.
Contact and support data: correspondence, support requests and other communications you send to us.
Device and technical data: IP address, browser type, device identifiers, operating system and other technical details collected automatically when you access our site.
Usage and gameplay data: account activity, game selections, session times and other data about how you use the service.
Cookies and similar technologies: identifiers used to personalise content, remember preferences, analyse site usage and support security.
Preferences and marketing choices: your communications preferences and consent choices for promotional messages.

How We Use Your Information

We use personal data for the following purposes:

To create and manage your account, confirm your identity and verify age.
To provide, operate and maintain our services and to personalise your experience.
To communicate with you about your account, respond to enquiries and provide customer support.
To detect, prevent and investigate fraud, abuse, security incidents and violations of our terms.
To run responsible gambling and player protection checks and to provide related support.
To send marketing materials and offers, where you have given consent or where allowed by law; you can opt out at any time.
To perform analytics, monitor performance and improve our website, services and user experience.
To comply with legal and regulatory obligations and to cooperate with audits and lawful requests from authorities.

Legal Bases for Processing

Where GDPR applies, we rely on one or more of the following legal bases to process your personal data:

Performance of a contract: to provide services you request and manage your account.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: to operate and secure our services, prevent fraud, improve our offering and communicate with you about your account.
Consent: for optional activities such as marketing communications and certain cookies. You can withdraw consent at any time.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to make the site work, remember preferences, analyse traffic and support marketing. You can manage cookie settings in your browser or through the site’s cookie controls where available. Essential cookies required for core functionality are necessary for the service and cannot be disabled via site controls.

Sharing and Disclosure of Data

We may share personal data with third parties in limited and controlled circumstances, including:

Service providers who perform functions on our behalf (hosting, security, analytics, customer support and technical maintenance).
Game and platform providers and testing or audit bodies for integrity checks, fairness testing and technical integration.
Regulatory bodies, law enforcement or courts when required by law or to protect our rights and the safety of others.
Responsible gambling support organisations when you request or require specialist assistance, or where disclosure is necessary to protect your wellbeing.

We require these parties to protect your data and to process it only for permitted purposes.

International Transfers

Your data may be processed in countries outside your own, including countries where our service providers operate. Where personal data is transferred internationally, we use appropriate safeguards such as recognised contractual protections or transfer mechanisms to ensure an adequate level of protection.

Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Measures include encryption of data in transit, access controls, logging and monitoring, secure storage and training for staff with access to personal data. While we strive to protect data, no system is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, to meet legal or regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods will vary depending on the type of data and the reason for processing. When data is no longer required it will be securely deleted or anonymised.

Your Rights

Depending on where you live and applicable law, you may have rights in relation to your personal data. These typically include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal and contractual retention obligations.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or for direct marketing.
Request portability of certain personal data provided by you in a structured, commonly used format.
Withdraw consent where we rely on it for processing.

To exercise your rights, contact us at [email protected]. We will respond in accordance with applicable law. You also have the right to lodge a complaint with a supervisory authority if you consider our processing of your data infringes data protection laws.

Automated Decisions and Profiling

We may use automated processes and profiling to support fraud detection, risk scoring, bonus eligibility checks and other operational decisions. These processes help protect accounts and the integrity of our services. If an automated decision has a significant legal or other important effect on you, you may request human review and an explanation of the decision by contacting [email protected].

Children and Age Restrictions

Our services are intended for adults only. You must be at least 18 years old to register and use our services. We do not knowingly collect personal data from children. If we discover we have collected information from someone under the age limit, we will take steps to remove the data and close the account as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will provide notice on our website or via account communications. Your continued use of our services after changes take effect means you accept the updated policy.

Contact Us

If you have questions, wish to exercise your rights or need more information about our privacy practices, contact us at [email protected].