Responsible gambling

We want you to enjoy playing while staying safe and in control. If gambling stops being fun or starts to cause stress, financial pressure, or relationship difficulties, there are practical steps you can take right now. This page explains the tools available on your account, how to recognise when to act, and where to find further help — all in a calm, non‑judgemental way.

Responsible Gambling – Tools

We provide a variety of built‑in tools designed to help you manage your play. These are easy to use and intended to give you control over how, when and how much you gamble.

Deposit limits — Set daily, weekly or monthly caps on deposits to keep spending within your budget. You can increase or decrease these limits through your account settings or by contacting support; decreases and new limits take effect immediately or within a short processing period.
Loss limits and wager limits — Choose a maximum loss or wager amount for a given period to reduce the chance of large, unplanned losses.
Reality checks / session reminders — Receive automatic notifications during a session (for example every 30 or 60 minutes) so you can pause and reflect on your play.
Timeouts and cooling‑off periods — Take a short break from your account by activating a timeout. Options typically start from 24 hours and can be set for several days or weeks.
Self‑exclusion — If you need a longer break, you can self‑exclude for months or permanently. Self‑exclusion prevents you from accessing the account and can be a powerful step toward regaining control.
Account closure — If you decide to stop playing altogether, you can request permanent account closure. Our support team will process this without pressure or judgement.
Payment and staking controls — Remove saved card details, block certain payment methods, or ask our team to restrict deposits from specific sources to limit impulse activity.
Custom support — If you prefer a personal approach, contact support to discuss customised limits, temporary freezes on withdrawals or deposits, or assistance with self‑exclusion.

Many of these tools are available in the responsible gambling section of your account. If you need help setting them up, support is available 24/7 to guide you through the process.

Warning signs you might want to act now:

Finding it hard to stop or cut down despite wanting to.
Chasing losses by betting more to try to win back money.
Spending more time or money than planned, or neglecting daily responsibilities.
Borrowing, selling belongings, or using money meant for bills to gamble.
Feeling anxious, depressed or secretive about gambling activity.

Responsible Gambling – Links to Support Organizations

If gambling is causing harm, professional and community support can make a meaningful difference. Below are general types of services you can look for in your area — many offer confidential, free or low‑cost help, including helplines, counselling, and financial advice.

National helplines and local support services — These provide immediate, confidential advice and can point you to local face‑to‑face or online counselling.
Specialist counselling — Trained therapists and counsellors offer individual and group programmes focused on behavioural change and coping strategies.
Peer support groups — Group meetings and peer networks can provide understanding, structure and shared experience from people who have faced similar challenges.
Financial counselling — Specialist advisers can help you create a budget, manage debts, and put practical safeguards in place with banks and creditors.
Medical and mental health services — If gambling is affecting your mental health, local health services or your primary care provider can offer assessment and treatment options.
Immediate crisis support — If there is an immediate risk to your safety or someone else’s, contact your local emergency services right away.

How to find support in your area:

Search for national or regional helplines and counselling services that specialise in problem gambling.
Ask your primary care provider for a referral to mental health or debt‑advice services.
Look for local community or non‑profit organisations offering confidential support and peer groups.

Taking a first step can feel difficult. Consider small, practical actions you can take right now:

Set a low deposit limit or temporary timeout through your account.
Remove saved payment methods from your profile and consider handing control of finances to someone you trust while you stabilise.
Use device or network‑level blocking tools to reduce access to gambling sites and apps.
Reach out to a helpline or counselling service for a confidential, no‑pressure conversation about options.

We are here to support you. If you are concerned about your own play or someone else’s, please use the tools in your account and contact support any time. Asking for help is a strong and positive step — you do not have to manage this alone.